Shipping Information
95% of orders dispatched next working day, for items not on pre-order or backorder
To avoid delays, kindly make sure your contact details include your correct name, address, email and phone number- Pick up available (Pick up available from Dandenong South, Victoria. Please call us before you arrive to avoid delays.)
We use the following carriers to ensure fast and speedy delivery
*Most furniture delivered using specialists.
Estimated delivery times displayed on the product page and also at checkout for your convenience.
These are best guess estimates averaged from the majority of previous deliveries.
Shipping for Heavy or Bulky Items
Like Garden Sheds & Greenhouse's
Home Delivery
Courier will contact you to confirm the time frame and date for your home delivery. For safety reasons, there must be someone at home to receive your item and give the driver a hand with unloading. Re-delivery charges could apply if the above conditions are not met.
Depot pick up
The depot will contact you when item arrives & you can arrange pick up with them
The above is a guide for people needed for the box weight. Box weight information can be found on the product page.
Fees and Insurance
Please accept the following conditions before you make your purchase
Fees charged based on third party carriers. Transit insurance is not included as a default, it is however available for all purchases as an optional extra. Transit insurance will be taken out from the shipping company on your behalf when you opt for Transit insurance with us.Transit insurance claims are forwarded to the insurrers on behalf of the insuree. Timeframe and method of resolution is solely at the discretion of the insurrers.
While we take every precaution to prevent damage during delivery, small, superficial marks and scratches and delivery wear is not covered by transit insurance.
Although we do our best to ensure your items arrive on time, delays in shipping still happens from time to time (like the end of year holiday season), unfortunately this is not within our control and we thank you for your understanding! On the off chance that you did not receive your items within a reasonable time frame; please contact us for further support if we had not already contacted you. We will do our best to track, trace and follow up your order for you.
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